Customer Service Representative

About This Role

As a Customer Service Representative at LiPol Battery North America, you'll be the first point of contact for our North American customers — handling inquiries, order support, and technical questions with professionalism and warmth. You'll play a critical role in building long-term customer relationships that drive repeat business.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely, professional manner
• Process orders, sample requests, and quotation inquiries
• Coordinate with the Shenzhen team to provide accurate order status updates
• Assist customers in selecting the right battery for their application
• Handle complaints, returns, and warranty issues with empathy and efficiency
• Maintain accurate customer records in CRM software
• Identify opportunities to upsell or cross-sell related products
• Gather and report customer feedback to product and sales teams
• Create and maintain customer-facing support documentation

Requirements

• 2+ years of customer service experience (B2B preferred)
• Excellent written and verbal English communication skills
• Patient, empathetic approach to customer issue resolution
• Proficiency with CRM software and email platforms
• Ability to learn technical product details quickly
• Strong organizational skills for managing multiple customer interactions

Nice to Have

• Experience in manufacturing, electronics, or technical product customer service
• Familiarity with import/export logistics and international shipping
• Basic Mandarin or French language skills are a bonus
• Experience with Zendesk, HubSpot, or similar CRM platforms

What We Offer

• Fully remote position open to candidates across North America
• Flexible scheduling within 20–50 hour/week range
• Supportive, collaborative team environment
• Growth path toward senior customer success or account management roles